ISO 20000:1:2018 (ITMS)
This standard has been established mainly describing the requirements for creating, implementing, maintaining, and continuously improving a service management system (SMS). SMS extends support to the management of the organization of the service lifecycle, which includes the planning, designing, transition as well as delivery and enhancement of services, that meet the defined
requirements and provide value for customers, the users as well as the organization which is engaged in delivering the services.
Adopting SMS is more of a strategic decision for an organization and is motivated by the organization’s goals, the governing body, as well as the other parties that are involved in the service lifecycle, and the requirement for effective and value-added services.
The implementation and presence of an SMS provide visibility, management of services, and consistent improvement which can lead to improved effectiveness as well as efficiency.
This document is independent of any specific guidance. The organization can choose to use a combination of universally accepted principles as well as its own experience. The requirements specified in this document are in compliance with the commonly utilized and improved methodologies. Moreover, the appropriate tools and methodologies for service management can be preferred to support the SMS.
ISO/IEC 20000-2 gives guidance on the utilization of service management systems comprising examples of how to meet the compliances suggested in the document. ISO/IEC 20000-10 gives knowledge on every aspect of the ISO/IEC 20000 series, advantages, any misperceptions as well as other associated standards. ISO/IEC 20000-10 informs about the terms as well as the definitions contained within the document in addition to terms and conditions not prescribed in the document but utilized in other parts of the ISO/IEC 20000 series.
Role of SKYMOON in ISO 20000-1:2011 Certification
Skymoon management services Private Limited ( SMSPL) has a team of experienced auditors and technicians who take expertise in conducting the implementation and value-added audit for contributing to the continual improvement of your organization. At SMSPL, we provide a two-step audit to help you know whether or not you are entitled to the certification of ISO 20000-1:2011 which is required by your customer or for a tender purpose.
Benefit of ISO 20000-1-2018 ( ITSMS)
- 1. Protection of confidentiality and integrity of the available information
- Ability of a service or service component to perform its requisite function within an agreed time.
- Improvement in the design, transition, delivery of services by the implementation and operation of the SMS.
- Set of capabilities and processes to manage and control the activities of the organization and its resources for the planning, design, transition , delivery as well as the improvement of services to provide best value